Delivery and returns
Delivery
- Free on every order to any UK address, with tracking.
- 7 to 15 working days from the day you order. Watches are dispatched from our fulfilment partner's warehouse outside the UK, which is why delivery takes longer than next-day.
- Nothing to pay on arrival. The price at checkout is the whole price: no customs charges, import VAT or courier fees when the parcel reaches you.
- Your tracking link arrives by email once the watch is dispatched.
- If you order more than one watch, they may arrive in separate parcels.
If your tracking hasn't moved for 10 working days, contact us and we'll chase it or send a replacement.
Returns
- 30 days to return any watch, counted from the day it's delivered, for any reason.
- Contact us with your order number and we'll send you our UK returns address.
- Send it back with its box and packaging. Try it on as you would in a shop; if it comes back with wear beyond that, we may reduce the refund to match, as the law allows.
- We refund the full price you paid to your original payment method within 14 days of receiving the watch.
- Return postage is yours, unless the watch is faulty or not as described, in which case we refund it.
Faulty or damaged on arrival
Contact us within 30 days with your order number and a photo or short video of the problem. We'll replace the watch or give you a full refund, whichever you prefer. For watches under £100 you usually don't need to send it back; for watches £100 and over we may ask for it back and refund the postage. After 30 days, faults are covered by our 12-month warranty.
None of this affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.