Refund policy

Returns

You have 30 days from the day your watch is delivered to return it for any reason.

1. Contact us with your order number and we'll send you our UK returns address.
2. Send the watch back with its box and packaging, using a tracked service. Keep your proof of postage.
3. We refund the full price you paid to your original payment method within 14 days of receiving the watch.

Please try the watch on as you would in a shop. If it comes back with wear or damage beyond that, we may reduce the refund to reflect the loss in value, as the law allows.

Return postage is your cost, unless the watch is faulty or not as described.

Faulty or not as described

If your watch arrives faulty, damaged or not as described, contact us within 30 days with your order number and a photo or short video of the problem. We replace it or refund you in full, whichever you prefer.

For watches under £100 you usually don't need to send it back. For watches £100 and over we may ask you to return it first, and we refund the postage. Faults that appear after 30 days are covered by our 12-month warranty.

Your rights

This policy doesn't affect your statutory rights, including your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and your rights under the Consumer Rights Act 2015.